Payment Terms

Last Updated: October 15, 2026

This Payment Policy explains the payment terms and procedures applicable to purchases made through Cqecology at https://www.cqecology.com/.

1. Accepted Payment Methods

Available payment methods are displayed during checkout and may vary depending on the order, destination, and applicable payment provider requirements. Please review the payment options shown at checkout before completing your purchase.

Orders are processed after the required payment authorization or confirmation has been received, subject to any necessary order verification.

2. Currency, Pricing, and Taxes

Please review the product prices, currency, applicable taxes, and any other charges displayed on the website and during checkout before submitting your order. As we provide free shipping across our supported destinations, no additional shipping charges will be added at checkout.

If your payment method uses a currency different from the currency charged for your order, your bank or payment provider may apply currency conversion rates or foreign transaction fees. Such charges are determined by your financial institution or payment provider and are not controlled by Cqecology.

Any applicable taxes will be presented during checkout. Customers are responsible for reviewing the final order total before completing a purchase.

3. Payment Processing and Security

Payments are submitted through the checkout and payment services made available for your order. Payment processing is subject to the applicable payment provider's terms, procedures, and security practices.

Customers should take reasonable care to protect their payment credentials and provide accurate information when placing an order. Do not send full payment card details or security codes to us by email.

For information about how personal information is handled in connection with purchases, please review our Privacy Policy.

4. Billing Verification and Order Review

Please provide accurate billing, payment, and contact information when placing an order. Inaccurate, incomplete, or inconsistent information may prevent a payment from being authorized or an order from being processed.

Where reasonably necessary, we may review an order or request additional information to address payment issues, verify order details, or respond to a transaction flagged for further review. An order may be delayed or canceled if payment cannot be authorized, required verification cannot be completed, or there is a reasonable concern regarding the transaction.

If an order cannot be completed for payment or verification reasons, we will use the contact information provided with the order to communicate with you where reasonably possible.

5. Payment Authorization and Refunds

Depending on the payment method and applicable payment provider procedures, a payment may be authorized before the transaction is completed. Your bank or payment provider may display a pending transaction or temporary authorization hold.

If an order is canceled or a refund is approved, the release of any authorization hold or the processing of a refund will depend on the payment provider and the financial institution involved, as well as the circumstances of the transaction.

For information about return eligibility, refund conditions, and applicable return procedures, please review our Return & Refund Policy.

6. Failed or Declined Payments

If a payment is declined or cannot be completed, please check that your payment information is correct and that your selected payment method is available for the transaction.

You may need to contact your bank or payment provider to determine why the transaction was declined or whether additional authorization is required.

An order cannot proceed until the required payment authorization or confirmation has been received. If payment cannot be completed, the order may be delayed or canceled.

7. Payment Questions and Disputes

If you believe you have been charged incorrectly or have a question about a transaction associated with your order, please contact us using the details provided below so we can review the matter.

If you suspect an unauthorized transaction, you should also contact your bank or payment provider and follow its procedures for reporting and reviewing the transaction.

8. Order Confirmation and Changes

After an order is successfully submitted, an order confirmation may be sent to the email address provided during checkout. Please check your spam or junk folder if you cannot find the confirmation email.

Please review your order details carefully. If you identify an error in your order or shipping information, contact us as soon as possible. We will review your request, but changes cannot be guaranteed after an order has entered processing or shipment.

9. Contact Information

For questions about payments, billing, or transaction-related matters, please contact Cqecology using the following information.

Store Name
Cqecology

Website
https://www.cqecology.com/

Email
hello@cqecology.com

Phone
+1 802-655-4164

Business Address
31 STEVENS ST APT B
WINOOSKI, VT 05404
United States

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed