Shipping policy
Last Updated: October 15, 2026
Thank you for shopping with Cqecology. This Shipping Policy explains our order processing procedures, estimated shipping times, delivery arrangements, and how to contact us about shipping-related questions.
This policy applies to orders placed through https://www.cqecology.com/. Please review this policy and the shipping information displayed during checkout before placing your order.
1. Order Processing Time
Orders are generally processed within 1–3 business days. Order processing time is separate from shipping transit time.
Our customer support hours are Monday through Friday, 9:00 AM–6:00 PM CT. We are closed on Saturday and Sunday. Customer support hours do not necessarily determine the exact time at which an order enters processing.
Processing may take longer during public holidays, promotional periods, or periods of unusually high order volume. If you have questions about your order status, please contact us using the information provided below.
2. Free Shipping and Estimated Delivery Time
We are proud to provide free shipping across our supported destinations. Please review the shipping details displayed during checkout before completing your purchase.
Our current estimated time frames are:
Order Processing Time: 1–3 business days
Estimated Shipping Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days
The estimated total delivery time combines order processing time and shipping transit time. Transit time begins after the order has been processed and handed over for shipment.
These time frames are estimates, not guaranteed delivery dates. Delivery may be affected by carrier operations, public holidays, weather conditions, customs procedures, address issues, or other circumstances beyond our reasonable control. These estimates do not limit any delivery obligations or consumer rights under applicable law.
3. Shipping Confirmation and Order Tracking
Shipping confirmation and tracking information may be provided electronically when available for your order.
Tracking information may take additional time to appear or update after a shipment enters the carrier's network. If tracking information is unavailable or does not appear to be updating, please contact us at hello@cqecology.com. We will assist in reviewing the available order and shipment information.
4. Shipping Carriers and Delivery Arrangements
Shipping carriers and delivery arrangements may vary depending on the destination, package requirements, and available logistics services.
The shipping options and arrangements applicable to your order are those presented during checkout or communicated to you in connection with your purchase, subject to applicable law.
5. Shipping Address Accuracy and Address Changes
Please check your shipping address carefully before completing your order. Ensure that the recipient name, street address, apartment or unit number, city, postal code, country, and other required delivery information are complete and accurate.
If you notice an error after placing your order, contact us as soon as possible at hello@cqecology.com.
We will make reasonable efforts to assist with address corrections before dispatch. However, changes may not be possible once fulfillment has progressed or the shipment has been handed over to a carrier.
6. Delayed, Missing, or Apparently Delivered Packages
If your shipment appears to be delayed, or if tracking indicates delivery but you cannot locate the package, please contact us at hello@cqecology.com. Include your order number and any available tracking information.
You may also check the delivery location and any available carrier delivery details. We will review the information available to us and assist in determining appropriate next steps.
Loss, damage, or non-delivery will be addressed in accordance with the circumstances of the order and applicable law. A tracking status alone does not necessarily resolve whether an order has been properly delivered for legal purposes.
7. Failed Delivery and Returned Shipments
If a shipment cannot be delivered or is returned to us, we will review the available information and, where appropriate, contact you to discuss possible next steps.
If a delivery problem is attributable to incorrect or incomplete shipping information supplied by the customer, or another delivery issue attributable to the customer, additional shipping or reshipment charges may apply where permitted by applicable law and properly disclosed. Any applicable charges will depend on the circumstances of the shipment.
We will not use this section to exclude or limit any mandatory consumer rights or remedies, including those that apply when a delivery problem is attributable to Cqecology or when applicable law provides otherwise.
8. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, please contact us at hello@cqecology.com and describe the issue.
Please provide your order number and, if reasonably available, photographs of the item and its packaging to help us review your request. We will handle the matter in accordance with our Return & Refund Policy and applicable law.
Nothing in this policy limits any mandatory rights or remedies available for defective, damaged, or incorrectly supplied goods.
9. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at hello@cqecology.com and include your order number.
We will review whether the requested change or cancellation can be accommodated based on the order's status. Changes may not be possible once fulfillment or dispatch has progressed.
This section does not affect any statutory cancellation, withdrawal, or other consumer rights that apply to your purchase. Please also review our Terms of Service and Return & Refund Policy for related information.
10. Contact Information
If you have questions about shipping, delivery, tracking, or an existing order, please contact us using the following details:
Store Name: Cqecology
Website: https://www.cqecology.com/
Email: hello@cqecology.com
Phone: +1 802-655-4164
Business and Return Address:
31 STEVENS ST APT B
WINOOSKI, VT 05404
United States
Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
We will review shipping-related inquiries and respond as appropriate based on the information available and the circumstances of the request.
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