Refund policy
Last Updated: October 15, 2026
This Return & Refund Policy explains the return and refund procedures for purchases made through Cqecology at https://www.cqecology.com/. This policy does not limit any mandatory consumer rights that may apply under applicable law.
1. 30-Day Return Window
Cqecology offers a 30-day return window for eligible returns. Please contact us within 30 calendar days of the delivery date to request a return.
For returns made under this voluntary return policy, items should generally be unused and in their original condition, with original packaging, accessories, manuals, parts, and protective inserts where applicable. Please retain your order number or order confirmation as proof of purchase.
If an item has been used, parts are missing, or the original packaging is damaged, please contact us so we can review your request. Any assessment of an item's condition will be subject to applicable consumer rights. Nothing in this policy excludes or restricts mandatory legal rights, including applicable statutory withdrawal rights or remedies for defective or non-conforming goods.
2. How to Request a Return
To request a return, contact us at hello@cqecology.com. Please include your order number, the email address used for the order, and a brief explanation of your request.
We will review your request and provide the relevant return instructions. Please contact us before sending a return so that we can help identify the order and provide the appropriate return details.
Any return authorization procedure described in this policy does not remove or delay a consumer's statutory right to exercise a valid right of withdrawal or other mandatory legal rights.
3. Return Method and Address
Returns should be sent by mail in accordance with the return instructions provided by our support team. Please use the designated return address confirmed for your order.
We recommend using a trackable shipping service and retaining the shipping receipt and tracking information until the return has been completed.
4. Return Shipping Costs and Damaged, Defective, or Incorrect Items
Returns Due to Customer Preference
For voluntary returns due to a change of mind or ordering by mistake, the customer may be responsible for the direct return shipping costs, where permitted by applicable law and where the relevant cost responsibility has been properly disclosed.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, is defective, or is incorrect, contact us at hello@cqecology.com promptly and provide your order number along with clear photographs of the item, packaging, and shipping label.
We will review the information and explain the available resolution. Where Cqecology is responsible for the issue, applicable return shipping costs and remedies (which may include repair, replacement, a price reduction, or a refund) will be handled in accordance with applicable law and our commitments.
5. Exchanges
We do not offer a direct item-for-item exchange service as a standard return option. If you would like a different product, you may request a return under this policy and place a separate order, where appropriate.
This section does not limit any statutory right to repair, replacement, price reduction, refund, or another remedy that may apply to defective or non-conforming goods.
6. Refund Review and Processing
Once your returned item has been received and inspected, we will review the return and communicate the outcome using the contact information provided with your order.
For eligible approved returns, we aim to process refunds within 1–3 days after receiving and inspecting the returned item. This is our target processing time and does not replace any mandatory statutory refund deadline that applies to your purchase.
Refunds are generally issued to the original payment method, subject to the payment provider's procedures and applicable law. Your bank or payment provider may require additional time before the funds appear in your account.
Where applicable law permits, a refund may be withheld until the returned goods have been received or you have supplied evidence that they have been sent back.
If you have questions about a refund, please contact us at hello@cqecology.com.
7. Restocking Fees
Cqecology does not charge a restocking fee for eligible returns.
8. Return Address
Please contact us before sending a return so we can provide the applicable return instructions. Our business and return address is:
Cqecology
31 STEVENS ST APT B
WINOOSKI, VT 05404
United States
Please include your order number and any return reference provided by our support team to help us identify your package.
9. Contact Information
For questions about returns, refunds, or this policy, please contact us using the information below.
Store Name
Cqecology
Website
https://www.cqecology.com/
Email
hello@cqecology.com
Phone
+1 802-655-4164
Business and Return Address
31 STEVENS ST APT B
WINOOSKI, VT 05404
United States
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
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